At MildVelvet, we strive to ensure your complete satisfaction with every purchase. Our commitment is to provide high-quality apparel that meets your expectations. If, for any reason, you are not satisfied with your purchase, we are here to assist you with our Return and Exchange Policy.
Contact Information:
- For any inquiries or assistance regarding returns and exchanges, please contact our customer service team at [customercare@mildvelvet.com] or [321-710-7541].
1. Eligibility for Returns and Exchanges:
- Items must be returned within 30 days of the purchase date.
- Items must be unworn, unwashed, and in their original condition with all tags included.
- Final sale items, accessories, and gift cards are not eligible for return or exchange.
2. Initiate a Return or Exchange:
- To initiate a return or exchange, please contact our customer service team at [customercare@mildvelvet.com] within the 30-day period.
- Provide your order number, the name of the item you wish to return or exchange, and the reason for the return/exchange.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the item received is defective or incorrect.
- We recommend using a trackable shipping method to ensure the safe return of your items.
4. Refunds:
- Once we receive your returned items, our team will inspect them to ensure they meet our return policy criteria.
- Refunds will be issued to the original form of payment within 7 business days of receiving the returned items.
5. Exchanges:
- If you would like to exchange an item, please specify the replacement item you would like.
- Exchanges will be processed once we receive the original item in satisfactory condition.
6. Defective or Incorrect Items:
- In the rare event that you receive a defective or incorrect item, please contact us immediately.
- We will cover the return shipping costs and provide a full refund or send a replacement item, based on your preference.
7. Damaged Shipments:
- If your package arrives damaged, please photograph the damaged packaging and items and contact us within 48 hours of receiving the shipment.
8. International Returns:
- International customers are responsible for return shipping costs and any applicable customs fees.
MildVelvet LLC reserves the right to update or modify this policy at any time without prior notice. It is the responsibility of the customer to review and understand the policy before making a purchase.
Thank you for choosing [MildVelvet]
Sincerely,
MildVelvet Team