Frequently Asked Questions

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We proudly stand behind all of our products with the MV product guarantee. each product is crafted with high-quality materials and great attention to detail, going through a rigorous quality control system—though some mistakes can still slip through. if you receive a defective, damaged, or incorrect product, we'll do our absolute best to make it right with a replacement, refund, or other solution. please note that this guarantee does not cover damages or defects caused by normal wear and tear.

if you ever have any questions please email our support 

team here:  business@mildvelvet.com

wash on cold & delicate, and hang dry. we do not recommend using a dryer as high heat can damage the fabric or cause shrinking. wash accessories at your own risk.

At this time, we do not accept returns, refunds, or exchanges on any purchases. All sales are final.

We understand that choosing the right product is important, so we encourage you to review all product details, sizing information, and descriptions carefully before completing your order. If you have any questions before making a purchase, please don’t hesitate to contact us — we’re happy to help you make an informed decision.

Thank you for understanding and supporting our policy!

Yes! At Mild Velvet we care bout giving back to the community, 5% of all our first year sales have been going to charities supporting the environment. We offer a wide variety of clothing including casual wear, formal attire, activewear, and accessories sustainably sourced.

Yes!

if it’s been more than 7 days (usa) or more than 21 days (international) since your package was shipped and it still hasn’t arrived, check your tracking information for the latest update. sometimes packages are delayed in transit.

if it’s been over 21 days since the last tracking update, your package may be lost or stuck in transit. in this case, we recommend the following:

1. check your tracking information for the last update.
2. contact usps (or your local postal carrier) for updates. they may have additional tracking info.
3. check with your local post office to see if the package is being held.

once your package has shipped, Mild Velvet is not responsible for lost packages as they are under the postal carrier’s control. however, if the package doesn’t show up and isn’t returned to us, contact us business@mildvelvet.com we’ll help you out however we can.